Return Policy

Effective Date: October 27, 2026 Last Updated Date: October 27, 2026

Section 1: Our Commitment to Hassle-Free Returns and Refunds At craftedcharmco, customer satisfaction is at the heart of everything we do. We accept returns and refunds and stand behind the quality and craftsmanship of every antique bronze ring we sell. In full compliance with consumer protection regulations and AppLovin merchant guidelines, we maintain a transparent, fair, and straightforward return procedure with zero hidden restocking fees.

Section 2: Return Window and Eligibility Conditions

  1. 30-Day Return Period: You have 30 calendar days from the date your package is confirmed delivered to request a return, exchange, or refund. Return requests submitted after 30 days from delivery cannot be accepted.

  2. Item Condition Requirements: To qualify for a return, the antique bronze ring must be in brand-new, unworn, unwashed, and unaltered condition, free from scratches, dents, or signs of wear. All carved band details, antique patina finishes, and stone settings must be intact, and the item must be returned in its original jewelry box and protective packaging.

Section 3: Step-by-Step Return Process

  1. Contact Customer Support: Within 30 days of receiving your order, send an email to service@craftedcharmco.com with your order number, the item(s) you wish to return, and the reason for your return. If your ring arrived damaged, defective, or in the wrong size or style, please attach clear photographs showing the issue.

  2. Receive Return Authorization: Our support team operates Monday–Friday 9:00 AM–6:00 PM PDT and will review your request within 1 to 2 business days. Once approved, we will email you a Return Authorization along with the designated return shipping address. Please do not mail any items back prior to receiving the official return address from our support team, as unauthorized packages sent to an incorrect address cannot be processed or refunded.

  3. Ship the Item Back: Place the unworn ring securely inside its original jewelry box and a protective outer mailer, ship the package to the provided return address, and email the return tracking number to service@craftedcharmco.com.