Effective Date: October 27, 2026 Last Updated Date: October 27, 2026
Thank you for visiting craftedcharmco. We deeply value our customers and are committed to providing attentive, helpful, and transparent support throughout your entire shopping experience. Whether you have inquiries about ring sizing, band width, bronze patina care, or stone settings, need assistance tracking a shipment, wish to modify an order, want to request a return or refund, or have questions regarding our privacy and advertising compliance practices, our dedicated support team is ready to help.
Official Contact Information: Company Name: craftedcharmco Customer Service Email: service@craftedcharmco.com Customer Service Hours: Monday–Friday 9:00 AM–6:00 PM PDT (excluding weekends and public holidays)
How to Contact Us for Faster Assistance: When sending an email to service@craftedcharmco.com, please include your order number, the email address used at checkout, and a clear description of your question or request. If your inquiry involves a specific antique bronze ring style, ring size, or an after-sales issue, please mention the item name and attach clear photographs of the ring and its packaging if applicable.
Response Time Commitment: Our customer support specialists review and respond to all incoming emails in the order they are received during our standard operating hours (Monday–Friday 9:00 AM–6:00 PM PDT). We aim to respond to every inquiry within 24 to 48 business hours. Emails sent outside of our regular business hours, on weekends, or on public holidays will be addressed promptly on the next business day.
Quick Reference to Our Store Policies: Shipping Rates: Free Shipping ($0.00) on orders of $49.00 and above; Standard Shipping ($5.99) on orders of $0.00–$49.00; Expedited Shipping ($8.99). Transit Time: 10–20 days. Return & Refund Policy: Returns and refunds are accepted within 30 days of delivery.